Hi! I’m Dustin Dye, CEO and Co-Founder of Botcopy Inc. Over the past four years, we’ve transformed our conversational design agency into a SaaS (software as a service) for enterprises and the public sector. …

Welcome to Chat Tactics, a series of posts by Botcopy where we share stories and best practices from millions of chatbot conversations. — Today’s short lesson may very well be the key to developing a successful chatbot. Without this tip, your bot will inevitably be apologizing for being, well, dumb. Dumb bots are not what we want! So let’s dive into today’s chat tactic — Create an Exceptional Default Fallback Response. In a…

The sooner you switch, the sooner you save. — If you’re running Botcopy and Google Cloud Dialogflow stack (or even if you’re not), we have a new feature that will save you money on best-in-class service automation right out of the gates! If you have a Botcopy account, all you have to do is change your greeter prompt from…

Let’s put ourselves in the shoes of a smart & ambitious franchise owner looking to upgrade their support system. 🥾👞👠 — Franchise Support Intelligence {··} The key Botcopy feature I’ll be highlighting for the ultimate franchisee use-case will be our custom snippet parameters. Custom snippet parameters are one of my favorite Botcopy features: they allow companies to pass a parameter from your Botcopy snippet on a specific page, to your agent, so that you can…

Just to be clear at the outset, I’m NOT telling you to replace people with bots. Instead, I’m saying to approach the launch of a bot in the way you would outline the responsibilities of a new hire. This hiring analogy will help you understand what a virtual assistant is…

The best practices for supporting your customers (and your employees) is rapidly changing. Conversational AI is quickly becoming a cornerstone of service excellence. This is true for Global Fortune 500s, schools, and governments. If you’re looking to piece together the ultimate chat stack, read on! Botcopy is a Google Cloud Partner. We like Google for many reasons, but the main one is the tech. The NLU engine, machine learning, and ease of use make Google Cloud Platform (GCP) the ideal place to start building the ultimate chat stack.

How to send an email using Sendgrid with Dialogflow & Botcopy Capturing an email or any contact information for that matter is one of many benefits of having a bot. Being able to capture an email at any natural point within a conversation…

Hello Friends! Glad you made the pre-workshop yesterday. We had a lot of attendees, more than expected! People tuned in from all over the world. 🌎 All at different stages of bot development. A few friendly faces and even more newcomers. We welcome you all! 🙌 The…

The Covid-19 pandemic has thrown everyone a serious curveball. At Botcopy we’re working extra hard to help our customers spread the word and manage their influx of web visitors. To keep our team strong and positive during these times, we focus on silver linings. In this post, aside from giving…